- (07) 5506 9800
- office@hqf.com.au
- 2/82 Marine Parade, Coolangatta, 4225, QLD
- PO Box 327, Coolangatta
HQF Lawyers (Lifetime Legal Pty Ltd) ABN 80 633 881 026 (HQF Lawyers, we, us, our) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use and disclose your personal information, your rights in relation to that information, and how you can access, correct or raise concerns about it.
This Privacy Policy applies to personal information collected by HQF Lawyers in connection with our legal services, our business operations and our website. It applies to clients, prospective clients, job applicants, website visitors and other individuals whose personal information we handle.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form. This may include your name, contact details, date of birth, identification documents and information relevant to your legal matter.
Sensitive information is a subset of personal information that includes health information, financial details and other categories afforded higher protection under the Privacy Act. We only collect sensitive information where it is necessary for your matter, where you have consented (where required), or where collection is otherwise permitted by law.
We collect personal information reasonably necessary to provide legal services and operate our practice. Depending on the circumstances, this may include:
You are under no obligation to provide your personal information to us. However, without certain information we may not be able to provide our services to you or assess your application for employment.
We collect personal information:
We will only collect personal information from sources other than you where it is unreasonable or impracticable to collect it directly from you.
We collect, hold, use and disclose personal information where it is reasonably necessary for the following purposes:
Where personal information is used or disclosed, we take steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is used or disclosed.
We do not sell, rent or trade your personal information.
We may disclose personal information where it is necessary to provide our services, where you have authorised us to do so, or where required or permitted by law. Common examples include disclosure to:
Where we engage service providers to handle personal information on our behalf, we take steps reasonable in the circumstances to ensure they handle that information appropriately and in accordance with the APPs.
In some circumstances, personal information may be disclosed to overseas recipients. This may occur where we engage overseas service providers (for example cloud-based IT infrastructure, document management or software platforms), or where your matter requires disclosure to legal or professional advisors, government bodies or counterparties in overseas jurisdictions.
Before disclosing personal information to an overseas recipient, we take steps reasonable in the circumstances to ensure the recipient complies with the APPs or is otherwise bound by a substantially similar privacy scheme, unless you consent to the overseas disclosure or it is required or permitted by law.
We may use your personal information to send you updates, publications, event invitations or other communications that may be of interest. Where legally required (including where the General Data Protection Regulation (EU) 2016/679 applies), we will only send such communications after you have opted to receive them.
You can ask us to stop sending marketing communications at any time by contacting us using the details in clause 12, or by using any opt-out mechanism included in the communication.
We take steps reasonable in the circumstances to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Our safeguards include physical, electronic and organisational measures such as access controls, secure systems and secure premises.
We will destroy or permanently de-identify personal information when it is no longer required for the purpose for which it was collected, unless we are required or authorised by law to retain it (including under applicable records retention obligations for legal practices).
HQF Lawyers is a reporting entity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act).
We are required to collect and verify identification information before providing certain legal services, including conveyancing and estate administration. In some circumstances, we may be required by law to disclose information to the Australian Transaction Reports and Analysis Centre (AUSTRAC) without being able to inform you that such disclosure has been made.
For further information about how AUSTRAC handles personal information, please refer to the AUSTRAC privacy policy at www.austrac.gov.au.
In the course of providing our services, you may be directed to use third-party platforms to provide information, verify your identity, complete transactions or make payments. These platforms operate under their own privacy policies and terms of use, and we encourage you to review them.
While we take reasonable steps to engage reputable service providers, we are not responsible for the privacy practices of third-party platforms.
Our website may use cookies and similar technologies to help improve user experience and website performance. Where we collect information through website forms (such as your name and email address), it is collected with your knowledge and used for the purpose for which it was provided (for example responding to an enquiry).
We will destroy or permanently de-identify personal information when it is no longer required for the purpose for which it was collected, unless we are required or authorised by law to retain it (including under applicable records retention obligations for legal practices).
You have the right to request access to personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request:
We will endeavour to respond to access and correction requests within 30 days of receipt. Current records are provided free of charge. Where access to non-current or archived records is requested, we may charge a reasonable administrative fee reflecting the cost of retrieval.
If we refuse a request to access or correct personal information, we will provide you with written reasons for the refusal and details of available complaint mechanisms. We will also take steps reasonable in the circumstances to provide access in a way that meets your needs.
For any enquiries about this Privacy Policy, to access or correct your personal information, or to opt out of marketing communications, please contact:
HQF Lawyers
Suite 2, 82 Marine Parade, Coolangatta QLD 4225
T: 0755 069 800
E: office@hqf.com.au
W: hqf.com.au
If you have a concern about how we have handled your personal information, please contact us and we will investigate and respond. All privacy complaints will be:
Please note that making a privacy complaint will not affect your existing legal matter, your obligations under any retainer, or any commercial arrangements between you and HQF Lawyers.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
Last updated: April 2026